Casumo

Casino.guru Safety Index: 6/10. Independent assessment based on T&C analysis, complaint history, estimated revenue, and regulatory standing.

resolved, and the complaint was closed.

resolved after the player confirmed that her issue had been addressed. We closed the case following her confirmation of resolution and offered continued support for any future issues.

resolved when the player received his winnings after a verification check, which took time due to the high volume of withdrawal requests. The Complaints Team marked the complaint as resolved and appreciated the player's cooperation.

rejected due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation into the matter.

JOKE!! I loaded my first deposit just fine. I actually won but to get cashed out they need •ID verification - which wasn’t a problem i did the little live thing and it cleared went all the way through but I get an email saying it was flagged. • next they ask for the 3 debit cards I used to make my purchases with them.,.. Uhmm hello that was my first and only how in the hell do you figure 3 cards to make one purchase with •bank statement- sent this as well download the file off the chime app yet they still claim it was flagged **** they make it impossible to cashout!!!

Terrible communication . Family have used this app for years in the past but unfortunately when issues arise, they’re never really solved. Communication is important but sadly it is very bad with this site. I’ll take my chances elsewhere

Very disappointed. The back and forth emails are frustrating, how can you not have one specific agent dealing with an issue instead of having multiple people handle the matter only to ask for an explanation again. Communication is horrific and not dealt with in a timely matter. Automated replies are just as frustrating. Online chat does nothing to resolve the matter either

Rubbish Wors casino site fir promotions

Very bad withdrawals they keep ending…. Very bad withdrawals they keep ending the chat when you ask for updates they very doddgy iv never faced an issue on any other platform with a withdrawal but here keep delaying pay outs and when u tell them they say its up to youre payment provider when if i use another platform and make a withdrawal i receive the funds within 20 mins on anyday i dont recommend as i will be deleting my account after i receive the funds so bad and such a bad service

Avoid. Avoid Avoid, been chasing only 20 pound win for weeks , they just won't pay , shocking site , keep well away , you would think it was a million pound , bunch of clowns , told um keep the money , I excluded for 5 yrs , keep away guys , they are a complete joke ,

I believe this site is acting in a…. I believe this site is acting in a scamming way for over 2 months I’ve been trying to resolve a issue. I don’t recieve or am allowed to opt in to promos or get bonuses after deposits or after spends which they offer on there promo page I’m owed numerous bonuses have deposited significant funds can not access the daily free spin. Was told 2 months ago the problem was moved to a priority and will be resolved in 48hrs. Now today been told it’s still not sorted don’t know when it will be sorted and they they will notify when it is. They are clearly not doing anything there acting fraudulently taking funds after offering bonuses on deposits ect and not issuing the bonuses or promos they use as bait. Very poor and disgusting service .

DO NOT USE!!!. The Company got complained to over a week ago and have refused to reply to emails asking for updates. This is after we told them we were at a mental age of 7. My bank has advised me to do chargebacks but waiting till 7 working days as then they have no excuse

Unpaid withdrawal . Update- You contacted me via email after I posted here on Trustpilot not before. I have given you a photo/copy of my passport, 2 letters of proof of address, you have my bank account details. Now you're requesting a copy of my bank statement, really why is this required? That's a personal document that contains my private financial details. Your quick to take money but you then put blockers to withdraw any money! What I have given should be more than enough to prove my identity and my home address. I use other online casinos and none of them request a copy of my banking statements. I'm not comfortable giving you or anyone else for that matter a copy of a personal bank statement! As for your chat system, It doesn't work as soon as I mention the issue it withdrawal..... It's ridiculous! I made a withdrawal on the 31st of February and until now I have not received the funds! The live chat doesn't help and the email helpline comes up as not being a valid email address.... Scammed and no way to fix it... Stay away from casino, rip-off!

BIG SCAM THIS SITE!!@!They manipulate…. BIG SCAM THIS SITE!!@!They manipulate with your Game, so you never get bonus!!

Casumo try to fix your game becouse…. Casumo try to fix your game becouse evry day I lost the many in your website and never win . I well dont play again just I add limit 10 pher month. Becouse the website it just rubbhis and never bonus for the gams .I work for this many I dont stil like you do 😡😡😡😡😡😡😡😡

Withholding winnings . My objection to upload sensitive documents was not dealt with in a timely manner. I’m chasing a pending transaction via bank transfer. Seems like the site is happy to withhold funds from their “customers” Poor customer service that ignored my request with this matter to date.

This casino it’s Big Scammer!! Stay away from them if you don’t want to have a big problem. First time deposited £100 by Apple Pay, while paying game suddenly my account been blocked and I have £146 in there, I went to withdrawal since 4/02/2026 at 10:51am, they’ve refunded money back to my Apple Pay wallet and it’s been declined twice after that I’ve sending an email asking about my withdrawal fund £146 none of them replied my email, and I also sending lots of documents to them such like a bank statement PDF,card etc. they’ve just rejected all my documents , they’re asking for bank statements transitions link with Apple Pay, and i can’t give it because that money still pending, and he’s said I have to wait till get that statement they wanted, literally this is a con they’re trying to scam you every single ways they could, this casino CASUMO need to be closed down in the UK, today it 08/02/2026 Still cannot get my own money back.

Been waiting a week now with my account…. (Update: been 2 weeks now and no contwct. Absolutly terrible!! ) Been waiting a week now with my account paused for a random security review. With no contact from you to give me a timescale or anything and I have a balance in my account I want to withdraw. I have taken screen shots of when I have contacted you and you all say different things. Customer service is terrible and the waits are ridiculous. I want some one to look into this ASAP as you are going to lose loyal customers if this is how you treat people. 48 hours may be acceptable but not 6 days with no contact

👍 good. They pay after all so I’m apologies for my rude sometimes to much long tongue 🤣I didn’t mean to hurt anyone fellings .Sometimes emotions taking up first