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Bet365

bet365.comEst. 2000
traditionalFIAT

Worlds largest online bookmaker by revenue. Founded by Denise Coates. UKGC license 55148. MGA licensed. Stoke-on-Trent HQ. 90M+ customers worldwide. Known for best odds and live streaming.

Trust Score
88
/ 100
EXCELLENT
£582K IN FINES
Avg Rating
1.3/5
Reviews
534
Welcome Bonus
Up to £100 in Bet Credits
Intelligence Report
Regulatory History

UKGC FINE: £582,120 (April 2024) split across Hillside (UK Gaming) ENC (£343,035) and Hillside (UK Sports) ENC (£239,085). Four AML breaches: ineffective enhanced due diligence triggers, failure to check financial sanctions on new customers before first deposit, failure to conduct independent verification checks, over-reliance on annual self-verification. Three social responsibility breaches also identified. UKGC: "a repeat of these failings will result in escalating regulatory action." Casino.guru Safety Index methodology: rates casinos on size (revenue) vs complaints ratio, T&C fairness, withdrawal limits, licence quality. 3,254+ casinos reviewed, 572 new additions in 2024. Complaints "age" over time - older complaints have less impact. Casino.guru has facilitated return of $52M+ to players through Complaint Resolution Center.

Controversies & Issues

Despite being world's largest operator, still found to have AML shortcomings. Fine relatively modest compared to industry peers, suggesting less severe violations.

Positive Notes

World's largest online gambling company by revenue. UKGC licence 55148/55149. Privately held by Coates family. Relatively small fine compared to revenue indicates generally better compliance than peers.

Sponsorships & Partnerships

UEFA Champions League exclusive betting partner (2024-2027 seasons). bet365 Stadium naming rights (Stoke City). Stoke City owned by Coates family (co-CEO is bet365 co-founder). One of world's largest online gambling companies with 90M+ customers.

Sentiment Analysis
Positive32 (6%)
Neutral18 (3%)
Negative484 (91%)
Reviews (534)
negative1.00/5
Sitejabber18 Feb 2026

I went in at signed up at 8:00.5 minutes and approved. Then deposited $400 got $400 match. Wanted to place a bet and s little slots. Was trying to make a bet. Kept saying insufficient funds, but said $800. Start a chat with customer service. 1:32 minutes later. I'm told I can only use my money on a handful of crappy slots, no sports betting. Even after I went through the $400 bonus which popped you have played your bonus. And still could only play a handful of crappy games. $800 gone in 15 minutes. Stay away!

negative1.00/5
Sitejabber18 Feb 2026

They can restrict your account for no reason at all and then you get the run around on getting a answer why and have to wait for them to review your account, I won't be wasting my money on them anymore

negative1.00/5
Sitejabber20 Oct 2025

They will rob you. They will literally take your money, delete your account and won't tell you why. Don't spend a penny on this app

negative1.00/5
Sitejabber18 Feb 2026

They closed my account for no reason cause I log in on my man phone what is the problem I never had no problem

negative1.00/5
Sitejabber18 Feb 2026

I was an active player for almost two years and deposited well over 1500 euros. When their incorrectly settled bet was corrected after I reached out eith proof. I was still not able to receive my money that I won fair and square. No wonder they have 1 star reviews as they are 100% scamming people! Beware and dont waste time and money into this site!

negative1.00/5
Sitejabber18 Feb 2026

What in the world?! I had an error creating my account. Went to create a new one - said I had one. Customer service said my account was closed due to their terms and conditions!? I asked why... he said "we have the right to close an account at any time". SAY WHAT?! I didnt have an account. No email confirmation. NOTHING! Thankfully I found out before I invested money into this company.

negative1.00/5
Sitejabber18 Feb 2026

They have scammed hundreds of pounds out of my bank which I did not authorise. I had to go to my bank to retrieve the money and they are still disputing it. STAY AWAY!

negative1.00/5
Sitejabber18 Feb 2026

Bet365 are complete crooks. Each and every bet I have put in on several different sporting events, Bet365 offer near 50% less as a PayOut option, even though my team will be in a winning position. Most often they will reduce the payout to almost 80% of the bet, within seconds. I will never use this App again and recommend that No One ever use BET365. Complete thieves!

negative1.00/5
Sitejabber18 Feb 2026

I have been a victim of this scam and lost up to $305k. All my life i've always been looking for ways to invest and save money, so as to retire early. Unfortunately I got scammed last week on forex and binary options Investors. I haven't felt so empty in my life before. All effort to recover my funds was in vain. I recommend Alexwalterfxhelp at email dot com for saving my life, he kept me calm and also gave me his word throughout the whole process of recovery. Unbelievable, I recouped 100% of my money. I am very happy.

negative1.00/5
Sitejabber18 Feb 2026

Too pissed to write the whole story but to summarize they are just horrible in everyday possible go to FD or DK proper sites

negative1.00/5
Sitejabber18 Feb 2026

I was looking at the horses running at Limerick today and saw Bet365 were offering odds of 831/1 on a horse in the 2.35 so I put £5 to win on it. The bet was accepted and I stood to win £4,070 if the horse won which it duly did. Bet365 sent me a message 20 minutes after the race to say the odds were wrong on the bet and were only going to pay me odds of 10/11. As far as I'm concerned by accepting the bet they entered into a contract with me which they are now reneging on. I am challenging them but wanted to put this out if anybody else has suffered also. Nick Hajba

negative1.00/5
Sitejabber18 Feb 2026

IF you play in bet365 you will only LOSE MONEY. THE WINNING RATE IS LESS THAN 5%. I tried so many games and i never won. I played 200 spins and wasn't even a spin wining more than twice of the bet. If you bet 1 € you will win 0.10€. And they call this wining hand for you. I tried playing paper rock scissors and for 8 hands that i played only had 2 drawn. I playd. Wheyn you play HIGHER FLYER the plane will fly away for less than 2x 95% of the times, BUT WHEN YOU ARE WATCHING WILL GO TO 200X AND 300X. CLEARLY THEY CHEATING. BET365 IS STEALING MONEY BUT NO SURVEILLANCE AUTHORITY CAN STOP BET365.COM. No one will withdraw money in BET365. IF YOU DONT WANT TO LOSE MONEY LISTEN TO ME.

negative1.00/5
Sitejabber31 Dec 2024

I was jus looking for something to do when I came across bet365 so I hit join now and boom after verification I was immediately banned they gave me no reason pretty said go F ur self have a nice day...if they would have taken the time they would know I'm recovering from being hacked on PayPal so my identity was robbed smh they suck she was a waste of time yeah u Yolanda if you hate your job quit don't make other miserable if I could give it 0 stars I would

negative1.00/5
Sitejabber20 Nov 2024

What do bet365 betting rules say about overtime: In-Play Half Bets INCLUDE Overtime The first half must be completed for first half bets to stand, unless settlement of bets is already determined. If a game is postponed or cancelled after the start, for game and second half bets there must be 5 minutes or less remaining for bets to have action, unless settlement of bets is already determined. 1st/2nd Half Both Teams to Score X Points – Both teams must individually score the stated number of points within the specified half only, including Overtime if played. And for a quarter: In-Play Quarter Bets INCLUDE Overtime The quarter must be completed for bets to have action, unless settlement of bets is already determined. 1st/2nd/3rd/4th Quarter Both Teams to Score X Points – Both teams must individually score the stated number of points within the specified quarter only, including Overtime if played. Where is their scam? Here:,,including Overtime if played", because in basketball overtime is not played for a quarter or a half but only for the entire match, according to the UK basketball rules, FIBA, NBA, and all basketball associations around the world. You can read this here: https://www.theukrules.co.uk/rules/sport/basketball/ https://assets.fiba.basketball/image/upload/documents-corporate-fiba-official-rules-2024-v10a.pdf https://official.nba.com/rule-no-5-scoring-and-timing/ I wonder why the betting commission hasn't taken action against bet365

negative1.00/5
Sitejabber18 Feb 2026

Deflect any issues to been your problem all of a sudden they cant transfer money into my account scammers! None of there online phone numbers work

negative1.00/5
Sitejabber18 Feb 2026

Withdrew $1,000.00. Money never has been received. They give you the run around that I need to speak to my bank….i need to wait 5 days……they are liars! DON'T PLAY ON THIS SITE!

negative1.00/5
Sitejabber18 Feb 2026

Do not play any casino games. They are clearly rigged and you will lost your $. This is me having bad luck, this is reading hundreds of upset players remarks in game chats, and witnessing why they are upset. Near wins, but no actual win. Constantly, over and over again. This site must be avoided. You can find better options elsewhere. This is your warning.

negative1.00/5
Sitejabber18 Feb 2026

This gaming organization takes your deposits & your bets. But when you try to withdraw money they tell you that you're not fully verified. So, why do they accept your deposits & bets if you're not fully verified? *I think they're a bunch of crooks running this outfit. *It should also be noted that you can't close your account. When you try to, one of the options is 'indefinitely'. But there is no 'permanently' option. So, you can't actually close an account permanently once you've opened it & your personal information will always be there. DON'T GO THERE!

negative1.00/5
Sitejabber18 Feb 2026

Experience with B365 ~10 years. Last 12 months felt like they tried to be my bank manager. Wanted salary, financials, and their KYC process also wanted my passport number. Locked me out when I refused. Not sure who they think they are! I'll miss some of their betting products but not their over-controlling

negative1.00/5
Sitejabber18 Feb 2026

So bet365 is an absolute scam, I won £10, then won a further £20, and within seconds, the money disappeared and only left with £7. I was advised by Ali P that I would hear back once they had looked into it within 24 hours. Tonight I asked what was going on and spoke to Sammy M who advised me that the review had been looked at and that they will not refund me any money, unless I accept responsibility, in which i declined as i was not at fault. So I'm down £20. After questioning and asking for a refund, they would not refund me and closed the conversation! I don't play on it very often and when I did, they took my money and won't refund me. Customer services are awful and really need to be looked into as they must be scamming so many people. Please be aware before signing up to bet 365, as the customer services are shocking. I have evidence that I have been scammed by bet365

Quick Info
TypeTraditional
Established2000
Welcome BonusUp to £100 in Bet Credits
CryptoNo
FiatYes
KYC RequiredYes
Features
sports-bettingslotslive-dealertable-gamespoker
Total Known Fines
£582K
From regulatory actions & settlements
Data sourced from regulatory filings, public records, AskGamblers, Casino.guru, Trustpilot, and community reports. GAMBLE.CC operates independently — no affiliate revenue, no paid rankings.
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