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Tombola

tombola.co.ukEst. 2006
traditionalFIAT

UKs biggest bingo site. UKGC 38544. Sunderland-based. Own games. 5M+ players. Acquired by Flutter 2022.

Trust Score
88
/ 100
EXCELLENT
Avg Rating
3.0/5
Reviews
179
Welcome Bonus
Free £5 bingo bonus
Intelligence Report
Regulatory History

UKGC licensed. No significant regulatory actions. Founded in Sunderland, UK. One of the most compliant UK operators.

Positive Notes

UKs largest online bingo operator. Family-owned independent company. Develops all games in-house. Known for excellent customer service and strong responsible gambling ethos. Major employer in Sunderland.

Sentiment Analysis
Positive84 (47%)
Neutral10 (6%)
Negative85 (47%)
Reviews (179)
negative1.00/5
Trustpilot18 Feb 2026

Robbers, Thieves and Takers thats all this site is. Never a win just take. What little you do win they take back off you. Positive reviews they are a joke. Most probably the people working for Tombola. I could laugh at the positive reviews and the customary reply. Im leaving AVOID AVOID AVOID. Used to be good but since flutter took over they have ruined it. 1 star I give 0 stars

positive5.00/5
Trustpilot17 Feb 2026

Tombola is undoubtedly the best bingo, you feel confident playing because you can fully trust them, and if you need help they are always available

positive5.00/5
Trustpilot17 Feb 2026

I love playing tombola bingo there are…. I love playing tombola bingo there are some great games to play and good money to win I had a fantastic experience last night when I won a fantastic jackpot x

neutral3.00/5
Trustpilot16 Feb 2026

See previous reviews for context . A few issues still but since my last reviews a couple of things have got better. I have had a decent amount of play for my low stakes deposits for a change - felt just like the old days 🥰 I still have a CM rudeness / patronising concern - especially considering that employees and CMs are now allowed to be players (probably the main 5 star review writers) you’d think they’d be less confrontational and more sympathetic. However this last week I have noticed a significant change in the CMs tone - and they weren’t ALL rude or antagonistic - just sometimes I’d see players getting wound up unnecessarily (imo) then locked out of chat. A CM I particularly noticed this week was MiniMilk - I don’t remember all the names - but this CM was so lovely and friendly in their manner that the negativity was instantly diffused and the chatters concerned were fine and couldn’t have found offence even if they’d tried. Obviously there are situations where the chat bans are warranted but not always. Also not implying that MiniMilk was a dictator previously - I’ve only recently started watching the chat more - but from what I’ve noticed MiniMilk is a perfect example of what a CM should be. Also I had no involvement or chat personally with MiniMilk - just saw them handle a potentially fraught situation with empathy, respect and ease - which the players appreciate. My next issue is more about feedback (if tombola actually read these reviews - or just count stars 🙄). I get seriously fed up with the glitches and new games added every week to arcade. Museum Mayhem still won’t work on older iPads - games take ages to load. Last week Jungle Spins was down. I tried different devices - and via the website - same thing a few hours later, so I rang customer services after doing the delete cookies app etc. dance. On the phone for ages and she’s advising me to dance again - which is standard but slightly annoying. She says no issues. I explain that in my...

negative1.00/5
Trustpilot13 Feb 2026

I had a very frustrating experience…. I had a very frustrating experience with tombola.co.uk. I created an account, topped it up with £10 using my PayPal debit card, and spent just £1 on Bingo Lite. Immediately after, my account was disabled and I was asked to provide ID and proof of transaction in order to reactivate it. Since then I have uploaded my documents multiple times: 4 passport photos 1 bank statement showing the PayPal transaction 2 credit card statements showing my name, address and payments 2 PayPal screenshots clearly showing the Tombola top-up Despite going back and forth with customer service FOUR times, my account and documents kept getting rejected. The reason given was that staff could not match the PayPal transaction ID with my Lloyds Bank statement. Here’s the issue: when you pay using a PayPal card linked to a bank account, the bank statement shows the payment as PAYPAL — not as Tombola. The transaction details showing that the payment was made to Tombola are only visible in PayPal activity. This is basic payment processing knowledge, yet it didn’t seem to be understood. After 4 days of endless back-and-forth, I finally contacted customer support again and asked them to close my account and refund my money to the original payment method. Interestingly, they managed to do that within 5 minutes — yet somehow couldn’t figure out for four days where the £10 had come from in the first place. Overall, a complete waste of time. The verification process was unnecessarily complicated and customer support was unhelpful and frustrating to deal with.

negative1.00/5
Trustpilot13 Feb 2026

£70 I've just put on and won absolutely…. £70 I've just put on and won absolutely jack shit nice one you robbing gits, get everyone else's name pop up saying won X amount could send some my way for once 🤬🤬🤬

positive5.00/5
Trustpilot12 Feb 2026

Fantastic. Great community, friendly chat moderators. I was lucky enough to win a jackpot recently and was paid out very quickly! I love tombola and will continue to play

negative1.00/5
Trustpilot11 Feb 2026

I have been playing Februarys Free…. I have been playing Februarys Free bingo, 20 games a day thats around 220 games up to now and I can't see any hope of winning anything at all, I do see the same names coming up time and again, I am not saying it's fixed but if you are going to join in, go in with extremely low expectations.

negative1.00/5
Trustpilot11 Feb 2026

Rtp is nowhere near what it used to be…. Rtp is nowhere near what it used to be since new company took over. Avoid and try a different site for better value

negative1.00/5
Trustpilot9 Feb 2026

Absolutely terrible site. Same winners over and over again. Not just a 1 off it's all day every day just the same handful of names in every room. Avoid.

negative1.00/5
Trustpilot9 Feb 2026

Been with tombola for over 7 years only…. Been with tombola for over 7 years only ever had 3 wins in all that time. Very frustrating same players win on bingo I'm paying for my ticket but don't feel like I'm in the game such ashame was OK years ago but just never win .even worked out how the bingo game goes with my tickets which it's impossible to win anything. Think it's time to close my account and stop wasting my money on here it's like only certain players win .

negative2.00/5
Trustpilot8 Feb 2026

Deposit lots and hardly ever win

positive5.00/5
Trustpilot8 Feb 2026

Bingo . This is all very good bingo site. Lots of different games of bingo and slots to choose from

negative1.00/5
Trustpilot7 Feb 2026

I play regularly in Nevada and see the…. I play regularly in Nevada and see the same players winning every day even the jackpots it’s the same winners

positive5.00/5
Trustpilot7 Feb 2026

My experience has been good .Easy to…. My experience has been good .Easy to sign up

positive4.00/5
Trustpilot7 Feb 2026

I can't get on because of what I. Was spending I would like to get back on the to it again thank you

negative2.00/5
Trustpilot5 Feb 2026

Very dodgy offers they make you use…. Very dodgy offers they make you use your money first before any bonus money then if you withdraw you can't have the bonus avoid.

negative1.00/5
Trustpilot5 Feb 2026

2 bob - don't waste your money on here

negative1.00/5
Trustpilot5 Feb 2026

Never won anything it takes about 7…. Never won anything it takes about 7 years of spinning to get a bonus. Started when I was 26 I'm now 33 and just got the bonus after 77.986539 spins it gave me 37p.. seriously that could happen on this site . N these retards say it's fair n we have one of the highest rated blah blah blah bollocks reply.. it's basically fraud. Robbery . Worst site ever known 😪 😒 🙃 😑 😕 🙄 n date of experience..er every day every spin every penny ..not date of experience

negative1.00/5
Trustpilot4 Feb 2026

Can't leave no stars. Trying to rejoin but told I had to chat to the Safe play team. No one was available in that team! Held on for 10 mins, still no one available! Pathetic customer service by Safe play team! They're losing customers not gaining us! Stacy in customer service was great tho, kept trying to put me through but always no one available! Just received a reply email telling me they're sorry. Yeah right! Also stated they have a call back service and would call me when it's convenient for them. Surely it should be at a time convenient to me? Anyway, still decided not to bother. Tombolas loss!

Quick Info
TypeTraditional
Established2006
Welcome BonusFree £5 bingo bonus
No Deposit Bonus£5 no deposit
CryptoNo
FiatYes
KYC RequiredYes
Features
bingoslots
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