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Dashboard/Casinos/William Hill

William Hill

williamhill.comEst. 2002
traditionalFIAT

Part of Entain plc. Multi-state US. Originally William Hilton organization 1961. UKGC license 39028. 1400+ retail shops in UK.

Trust Score
72
/ 100
FAIR
£19.2M IN FINES
Avg Rating
1.3/5
Reviews
217
Welcome Bonus
Up to $1000 + $10 Casino Bonus
Withdrawal
24h e-wallets, 3-5 days cards
Intelligence Report
Regulatory History

UKGC RECORD FINE: £19.2M (March 2023) for widespread and alarming social responsibility and AML failures. Three entities: WHG International £12.5M, Mr Green £3.7M, William Hill Organization £3M. Customers lost thousands within minutes of opening accounts. Fine paid by 888 Holdings who acquired WH from Caesars in £2.2B deal.

Controversies & Issues

License suspension was considered. 888 acquisition meant new owners inherited massive regulatory liabilities from Caesars era.

Sentiment Analysis
Positive16 (7%)
Neutral8 (4%)
Negative193 (89%)
Reviews (217)
negative1.00/5
Trustpilot18 Feb 2026

I can prove William hill is one giant…. I can prove William hill is one giant scam. I welcome anybody who works for the gambling commission to sit with me through as many sessions as they so wish…I guarantee we get the same results over and over and over and over again. COMPLETELY DISPROVING their “random number generator” nonsense. Absolutely nothing about the app is random and I am able to provide as much proof as necessary. Absolute thieves. The funniest part is as soon as you call them out on it they try and turn it on you asking if you have a problem etc because they are a bunch of patronising rats. At what point do the gambling commission actually take notice because they make it impossible to log a formal complaint? This company needs to be investigated and consequences must follow for the scum that run the joint

negative1.00/5
Trustpilot17 Feb 2026

Do not use, terrible customer service. 3 days over chat kept ending chat or passing me on, no number to call, techinical issue thwt blocked my account and was not able still not able to get my money. DO NOT JOIN

negative1.00/5
Trustpilot16 Feb 2026

E soccer is RIGGED and so is the slots…. E soccer is RIGGED and so is the slots they will put restrictions and your account for no reason and not tell you also the app is slow glitchy delays you on purpose from placing bets

negative1.00/5
Trustpilot14 Feb 2026

Withdrawal taken 3+ weeks, suddenly account is banned and have to submit personal ID documents over 3 times, spammed with emails to submit documents even AFTER I submitted documents. No reason for why my account is suddenly restricted, strongly suspect that it was because I won a decent amount on free spins and suddenly they don't want to pay out, unless its my own money.m

negative1.00/5
Trustpilot14 Feb 2026

I often have a flutter or play the…. I often have a flutter or play the online machines. These last weeks I have noticed that the machines are not paying out!! I played eye of horus and the 3 pyramids came in, normally giving you a good pay out.....£4!!! The free games gave me 10 free spins.....nothing!!! I've deleted the app now......do not go on William Hill......if you don't believe me......look at there rating...we can't all be wrong? Boycott them!!!!

negative1.00/5
Trustpilot13 Feb 2026

4 weeks still no contact on complaint I…. 4 weeks still no contact on complaint I made joke of a company needs to be closed down

negative1.00/5
Trustpilot13 Feb 2026

I want my money back from these…. I want my money back from these thieves.tonight £50 n game froze and couldn't finish my bet on roulette 2 days ago robbed me again £48 I will be calling and complaining big time.bloody thieves.i want my money.each time it cuts off and takes my money.i used to love William Hill but now I'd make a boycott against them.and I really will get this place closed down nothing but thieves.im disgusted

negative1.00/5
Trustpilot12 Feb 2026

Absolutely useless, you win they try find ways not to pay. Customer service doesn't exist

negative1.00/5
Trustpilot11 Feb 2026

Refusing to resolve. Been a customer with WilliamHill for over 12 years. Of recent times I’ve noticed a drastic reduction in returns. But that’s how it goes, and everything I deposit I can securely lose. I do not gamble outside of my limits. However I had “ GOLD “ on Bonanza Megaways. This bonus did not trigger, I instantly went to customer services and spoke with “ SYLVIA” who had all the relevant information, she then passed me over to a manager ‘ BRENDAN’ he confirmed he seen the issue and told me it had been escalated. I waited a couple of days , still no update so thought I’d check. And sadly Sylvia and Brendan never escalated this. So again I had to pass on the information again, this time to ‘JOHNNY’ who again confirmed he seen the issue & promised me a prompt response within 24 hours. That response didn’t come. Waited 24 hours and returned. Spoke to someone named LEBRON, who told me that protocol had changed. And players must now contact gaming providers themselves, if there was any glitches or discrepancies on the game (WHAT?!!). I then demanded to speak to a manager, and that’s when I spoke to RAVEN. Who again made it clear this wasn’t escalated correctly, and therefore was passing it on. Raven provided me an escalation reference and also a complaint reference. Today I went back to WilliamHill to ask for an update, was told the update is no missing winnings or bonuses were found. Raven then confirmed they checked the date 4th of February. This did NOT happen on 4th February; after 10 minutes of no response Raven then dismissed my questions. And said unless I have screenshot images of videos of the bonus not starting, the decision will be final. (Why would I take a screenshot, when I’d have every confidence that the team would actually do their job correctly) I have played for years, especially Bonanza. This has never happened before. I have requested for a final response letter, along with findings that confirm the exact date, time and game ...

negative1.00/5
Trustpilot11 Feb 2026

Absolute shocking placed a bet one game…. Absolute shocking placed a bet one game got called off so they changed my winnings accordingly then when the bet won they changed my winnings again when you chat to somebody on live chat they just feed you with bull shit saying it's correct which they would say miss marketing !!!!!!!!!!!

negative1.00/5
Trustpilot11 Feb 2026

SCAMMERS …. This company will allow you to lodge money without being verified and refuse to let you submit the recommended documents to verify age/address etc, I set up an account, they let me lodge a substantial amount of money and refuse to let me verify or place a single bet. I have tried email, live chat, calling their CC line and all to no avail. Run a mile from these scammers and dont get caught like I did.

negative1.00/5
Trustpilot11 Feb 2026

Constant ID issues!. A nightmare trying to get proof of ID passed...went round in circles then it puts you back at the login screen...try to login and it says I need to send ID again... over & over, I gave up in the end, and judging by all the other reviews on here, it was probably a blessing in disguise!!

negative1.00/5
Trustpilot10 Feb 2026

They will let you deposit but won’t let…. They will let you deposit but won’t let you withdraw. Stay away.

negative1.00/5
Trustpilot10 Feb 2026

Consider trying Gamble rado if you want…. Consider trying Gamble rado if you want to avoid the frustration and potential losses of William Hill. You'll find a more honest, reliable, and rewarding experience that doesn't come with the risk of being caught up in shady practices or poor customer service. William Hill has become another name to avoid in the world of online casinos and betting. The company has drawn a lot of negative feedback from customers, with many describing it as unreliable, manipulative, and a scam. When compared to Gamble rado, which is a much safer and fairer option for online gaming, William Hill fails to measure up in terms of customer trust and satisfaction. Several players have shared their frustration with frozen accounts and impossible withdrawals. In one review, a customer reported winning big and then being asked for endless verification to block their payout, despite providing all necessary documentation. Other complaints highlight unfair odds, with users feeling like the site is rigged against them, especially when it comes to slot games and live betting. Another common issue is the poor customer support. Many users have noted long response times, unhelpful agents, and repeatedly being ignored when trying to resolve their problems. If you are looking for transparency and genuine payouts, William Hill has been criticized for being far from reliable. When it comes to bonuses, RTP (Return to Player) percentages, and promotions, users often feel like they're lured in with empty promises, only to be left with minimal returns or broken offers. As one customer mentioned, after depositing significant amounts, they were unlucky to see any bonus wins, which felt like a deliberate effort to take their money without giving any rewards. With Gamble rado, on the other hand, players enjoy higher transparency, more realistic odds, and fairer payouts, along with responsive customer service and a strong reputation for treating customers well.

negative1.00/5
Trustpilot9 Feb 2026

This site is a joke the casino is a…. This site is a joke the casino is a scam absolutely shocking even when win bonuses. They need investigating worst site out of all of them Stay well away!!! Robbing bast*^ds.

negative1.00/5
Trustpilot9 Feb 2026

Locked my account for no reason done…. Locked my account for no reason done nothing wrong handed all id they asked for and more and yet they lock my account

negative1.00/5
Trustpilot9 Feb 2026

Always rigged. Always 1 out of pay zone and losing to 3.9 os or j2 os constantly. Pure simulated.. Play frees only..

negative1.00/5
Trustpilot9 Feb 2026

Another month of fiver deposit and f…. Another month of fiver deposit and f all back can try any slot will not pay out i only stay for chat on bingo as enjoy it but cant win bingo either 😔 am a mug thinking might have some luck. Don't win off free spin from drop and they stopped giving me free spins. Enough now no more money from me 3 months no luck is terrible

positive5.00/5
Trustpilot8 Feb 2026

Been playing at William hill regularly…. Been playing at William hill regularly and been getting plenty of bonuses there is always great options for free bets on sports book and free spins can’t fault

negative1.00/5
Trustpilot8 Feb 2026

Stammers 110% worst slots ever

Quick Info
TypeTraditional
Established2002
Welcome BonusUp to $1000 + $10 Casino Bonus
Withdrawal Speed24h e-wallets, 3-5 days cards
CryptoNo
FiatYes
KYC RequiredYes
Total Known Fines
£19.2M
From regulatory actions & settlements
Data sourced from regulatory filings, public records, AskGamblers, Casino.guru, Trustpilot, and community reports. GAMBLE.CC operates independently — no affiliate revenue, no paid rankings.
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