User Reviews

Used as my main online casino for last…

Used as my main online casino for last…. Used as my main online casino for last six months had to delete today unbelievable RTP .stay away so many better online casinos than this pity the poker side of good

It has come to an end with Pokerstars

It has come to an end with Pokerstars. As I am reading on the other reviews, it seems like they are scamming people. Forget any support or help from Support, other than make sure you use your money there.

Absolutely horrendous casino app

Never get any intriguing offers Update: I continue to inquire about why I never get any casino offers when I play their casino and also their lack of customer support and they closed my account! Never get any intriguing offers, worst promotions! They are not tailored to player that's the reason I ...

WORST PLATFORM ONLINE

WORST PLATFORM ONLINE

Biggest scam going trust me now youll…

Biggest scam going trust me now youll…. Biggest scam going trust me now youll never win on here they need to be shut down immediately! Wagered thousands and won litterally nothing back stay away

Rigged 100%

Rigged 100%!!! Every software update = your cards are visible to insiders!!! Most unbelievable hands and raises lost to rags! Caught someone playing my hand while I am ‘disconnected’!!!

Just don’t bother

1. Locked me account without explanation 2. Didn’t reply so after 2 weeks I am assumed it was deleted and I tried to set up a different account 3. Sent me an email warning me about holding multiple accounts and asked for all kinds of ID to let me back in 4. I sent everything they asked for and 9 day...

I would not even give them a star

I would not even give them a star. I’ve been playing for years and since the last 5 months they have freeze my account and my money. I’ve tried to contact them sending several emails but nothing happened. Still waiting for a response.

Terrible business - do not care about the customer

Terrible business - do not care about the customer. Terrible business. Freeze your funds. No communication. You send documents but they can’t process because they are so disorganised. Go to another poker room. Used to be a good business until Amaya took over. They could not give a damn about the c...

STAY AWAY

STAY AWAY! CROOKS!. Hi, I have tried and get help from customer services more than 3 times now - and still counting giving me pre-written template answers...And not answering core questions of the email and neglecting any real help... I don't understand how you operate and I'm ready to screenshot a...

Account frozen immediately after deposit

Account frozen immediately after deposit. Account frozen immediately after making first deposit. No response to emails, no acknowledgements when providing requested documents. Terrible customer service, best avoided.

DO NOT TRUST

DO NOT TRUST. Won tournament created with friends, was short paid the winning. Pokerstars have acknowledged the mistake but 7 weeks later and 4 emails later and still no resolution. Awful customer service

LOSERSTARS Scam

LOSERSTARS Scam. Internet is filled with awful and bad reviews. They advertise loudly that the RNG is verified by some independent lab but the card distribution system it is NOT. That's how they get you by manipulating the cards. Scammers

Avoid honestly

Avoid honestly. Frozen account after my second deposit have £80 sat in there account from weekend no response no reason never known a site like it

Abysmal

Abysmal...pointless...useless.... The customer service facility at this site is abysmal. This also goes for the complaints handling team too. 3 weeks ago I received a "courtesy" email with regards to my gaming levels. This email portrayed itself to be purely for concern and restricted my deposit lev...

Pray your account never gets Frozen

Pray your account never gets Frozen!. Been two weeks now since I first emailed the customer service team about my account being frozen. Still not fixed and no explanation given as to why. Hadn’t used my account in a few years but fancied playing again, so tried to sign in and my account had been fr...

Account frozen, useless customer support

Account frozen, useless customer support. Account frozen when logged in even though it has been open for years. Customer support rep on live chat was useless. Avoid this site, play elsewhere

Real bad site

Real bad site, Awfull games wins, awfull customer service save your self your money and try another real site all the reviews says it all

Awful scammers

Awful scammers. Ok, i dont give a toss what these or the ukgc say,sites are rigged,fact. £250 at £1 a spin.....not one win.....let that sink in,zero,nothing. Contacted live chat to close account,and got racially abused!. Avoid all uk sites as all are corrupt. Google "betfred high court".

Poker stars fixed

Poker stars fixed. Lol, well where do we even begin? Poker stars is the worst of worst from customer service to the online poker . One big fix , if you would like to get robbed then this is the place for you, the best place for you . Played in many casinos and random cards are random cards poker sta...

One star is way too high

One star is way too high!!. One star to to high.... customer service is terrible and if you want to play without real money they may get back to you next year.... much better sites out there!!

PokerStars treats client with contempt

PokerStars treats client with contempt.. It is amazing to me that the biggest poker site in the world has one of the worst Customer Service you can imagine. They always say they apologize for the delay and will endeavour to respond as quickly as possible within the next 24 hours but instead you ...

Unpleasant experience

Unpleasant experience. Bad customer service.

Froze my account for the 10th time now…

Froze my account for the 10th time now…. Froze my account for the 10th time now and not responding for 4 weeks.. this is the worst customer service ive ever seen by far.. dont put your money on there!!

Customer service is non-existent

Customer service is non-existent. They are just not replying to anything. I haven’t had any reaction for weeks. Unbelievable that this is such a big company.