User Reviews

This site is a scam

This site is a scam, when I joined , it said put in code TWENTY and you get an extra £20 credit, i got no extra credit, I have played for a week, and got in a good position in a tournement a couple of times, on both times the site has crashed, I have not had my entrance fee for the competion refund...

Low rate service compensated for by…

Low rate service compensated for by…. Low rate service compensated for by excessive advertising. Busy times 15 mins or more just to login. Also I am pretty certain that most of the time you are not playing against real people. Most of the time your opponents are made up user names generated by Poker...

smoothest poker website

smoothest poker website, become to much about making money for themselves, customer service is a myth

Pokerstars customer service is appalling

Pokerstars customer service is appalling. Trustpilot, please give me the option to rate Pokerstars "zero stars" - their customer service is appalling! You can only contact them via email but as of now I have waited two-and-a-half days for them to answer my query about why they have suspended my acco...

Give it a miss

Give it a miss , hands are not realistic! Pretty sure the winners are predetermined

BEWARE company steals from customers

BEWARE company steals from customers. BEWARE this company will claim you have multiple accounts without evidence and illegally seize funds before you've even played on the platform !

Avoid like the plague

Avoid like the plague. They have my money and I can’t access my account for no good reason, id avoid this site at all cost because the site they told me to visit to unfreeze my account doesn’t exist!!!

Appalling practices - AVOID

Appalling practices - AVOID. Appalling practices, wish I’d spotted trustpilot beforehand. Deposited in GBP, they auto convert to USD, then charge you 3% to convert back (within minutes, not due to rate fluctuations). Service was poor and arrogant. Then charge another 3% on withdrawal request, which ...

Appalling

Appalling. Please do not join this site. They simply ignore you or send standard emails which do not address the issue. They block your account and then tell you to go into your account to upload documents which you have already done twice, but cannot do via your account, naturally because you...

Beware

Beware. "Confiscate" funds for nothing.. Created an account with PokerStars during lockdown boredome, deposited a few dollars, and played a couple of hours. Few days later, tried to log in, "Your account is frozen". No emails. no explanations. I email them asking what happened, and a few days later ...

DONT EVEN BOTHER

DONT EVEN BOTHER. NO SUPPORT IF SOMETHING GOES WRONG. I wasted 3 hours of my time with my friends trying to play 2 were blocked out for no reason and ruined our night

Avoid at all costs

Avoid at all costs!. Avoid at all costs. Total scammers. Set up a new account and deposited using a promo (first and only account). Played the free tokens. A few hours later I try to log in and i’m blocked. After emailing I get a reply which says I’ve wrongfully taken advantage of their promotions a...

Same as other people Signed up…

Same as other people Signed up…. Same as other people Signed up yesterday, uploaded some money, got some free tokens, played those. Then went to login tonight for my actual poker session and account frozen... Stolen my money, reporting to the police.

Avoid at all costs

Avoid at all costs. Let you deposit and then freeze your account for no reason.

worst customer service i have ever…

worst customer service i have ever…. worst customer service i have ever received, also waiting 5 days for one word response is ridiculous. playing at gg poker from now on

be careful not to put the money in this…

be careful not to put the money in this…. be careful not to put the money in this platform, they froze my account during a tournament for no reason and goodbye and the money in the account, they no longer reply to messages. scams !!!

Unable to join

Unable to join. Attempted to sign up but they wouldn't accept my address or my previous address. They then blocked my account and gave me an email address to message about getting unblocked. I emailed them and have heard absolutely nothing back. I can't create a different account or access this acco...

pokerstars uk do not pay when you win…

pokerstars uk do not pay when you win…. pokerstars uk do not pay when you win if you complain they suspended your account do not gamble on the horses they do not pay when you win they say you did not have a bet even though you have proof they take 3 weeks to answer emailsthe best for betting is eith...

Depositing is easy

Depositing is easy.... Depositing is easy, withdrawing not so much. If you want to increase your deposit limit by 2k you can get it done within 5 minutes with the help of a PS staffer. But for withdrawing no one wants to help you and they tell you to "send an email"...if you're lucky you will get a ...

Scam

Scam. Really bad site. Never had so many pairs in my life. And yes you guessed it lost 90% haha last hand was KK And AQ calls the all in fair enough it was a $1 SLOT stupid thing lol. But omg it's was so funny flop comes JQQ so hits trips lol then 8 harts so blank but just to make sure it seemed lik...

Pretty sure they froze my account so I…

Pretty sure they froze my account so I…. Pretty sure they froze my account so I couldn’t use my free spin after joining in - the worst si far

Warning

Warning: opened an account. Deposited money. Account was frozen before playing a single game. Can’t access money. I just want my money back. Support have stopped responding to my requests now and I’m having to raise the dispute with my bank on the fact that I’ve paid for goods/services which I have ...

Terrible online customer service

Terrible online customer service. My story in a nutshell. I`m from Czech Republic, moved to UK in about 2013 and played on Pokerstars with breaks there until 2019. In 2020 I moved back to Czech Republic and few days ago I requested to migrate my account from UK to CZ (obviously I played on pokerstar...

I signed up to this site and deposited… AVOID at all cost

I signed up to this site and deposited… AVOID at all cost. I signed up to this site and deposited money, they offered 100 free spins which I did not take , P plced some money on the game Ted got the feature and it come up F***ck Me you have won , Then I got a message on the screen saying that they h...

THEY ARE STEALING MONEY

THEY ARE STEALING MONEY!! WORST CASINO EVER, DO NOT PLAY!!!!