User Reviews

It's been more than 20 days and I can't get my 200€ back

You will top up your account without any problems. Your money will be accepted without any verification. But if you want to withdraw your money even to the card from which you deposited the money, you will have to provide a lot of documents and bank statements before you can get your money back. Ide...

It takes days to reply

It takes days to reply, unbelievable. Each day only 1 reply if you are lucky, sometimes 3 days with no reply, regardless of how fast i reply. Asking for ducuments i allready sent yesterday. It's just mezmerizing.

Limb removal with no anaesthetic

Limb removal with no anaesthetic. This company is truly, truly awful. The website is a shambles, uploading doesn't work, customer service is virtually non-existent etc etc. The chat bot is useless and then you wait hours to communicate with an actual person. The actual person has so many chats on th...

Customer service is non existent

Customer service is non existent. Site functionality is ok, but customer service is TERRIBLE. Withdrawal requested more than a week ago, still showing as pending. I’ve received nothing from them other than threats to cancel the withdrawal if I’m not in contact. No response to 3 or 4 separate emai...

Awful pokerstars are terrible to customers

Awful pokerstars are terrible to customers. Awful. Verified 3 days ago. Not paid. Live chat = no reply for 3 days during whole day. Emails ignored 3 days. Worst company going hiding from customers. No head office number. Owned by flutter... so part of sky bet, paddy power etc. Do not use poke...

Check youtube for videos on their slot …

Check youtube for videos on their slot …. Check youtube for videos on their slot features they ain't even worth playing for, I use to play on big bite rtp it 94.50% yet if you watch the the videos you will see if nothing of the sort,, they red flag your account when your up to claw money back,,...

What's the point in a live chat when no…

What's the point in a live chat when no…. What's the point in a live chat when no one responds!!!

Avoid like the plague, never play this site

Avoid like the plague, never play this site.. I will give it 1 star because that is the minimum. They rip off in every respect, putting money on and taking money off when you have won, that is bad enough. Customer service awful take three days to answer and then never deal with it send you a reco...

Worst ever customer service

Worst ever customer service. Utterly appalling customer service. Online chat does nothing but "transfer you to the responsible team" who may or may not send you an email which is then routinely ignored. They will accept your deposit before freezing your account which is then practically impossible...

DO NOT USE - GAMSTOP UK - still lets you deposit

DO NOT USE - GAMSTOP UK - still lets you deposit . DO NOT USE THIS SITE - they continiously took money from me dispite me being GAMSTOPPED in the UK. I took it up with my bank barclays who are currently investigating. Pokerstarz closed my account down so I have no way or reaching out to customer ser...

i wouldn’t give it any stars it is…

i wouldn’t give it any stars it is…. i wouldn’t give it any stars it is annoying that if you have a problem no one can help i have been in a chat for over an hour first agent just left second agent ended chat happy to take money and happy not to help people with queries it’s disgraceful

Absolute con merchants

Absolute con merchants , don’t even bother 🥴

If I could give less than 1 star I…

If I could give less than 1 star I…. If I could give less than 1 star I would Despite having held this account for around 10 years and already verified my ID when I signed up, at length (they only seem to care about your identity if you are withdrawing winnings not when you are losing) They have b...

Pokerstars closed my account after i…

Pokerstars closed my account after i…. Pokerstars closed my account after i deposited £100 haven't replied to my emails and haven't refunded my money

The U

The U.K gambling watchdog should most…. The U.K gambling watchdog should most certainly investigate Pokerstars. I genuinely think HMRC would be quids in and maybe 🤔 they could get a good payout unlike it's customer's....Pokerstars unfortunately are very suspicious, very suspect...naughty

Absolutely disgusting how much PS…

Absolutely disgusting how much PS…. Absolutely disgusting how much PS sucks..SCAM STAY FAR AWAY..GO TO GGPOKER

Scamming

Scamming??. Scam useless service ive had my account frozen going on 3 weeks for nothing i deposited and they asked for all new documents ive given them 3 or 4 times already you cant get a word out of them they just say its with the Security team which must work 1 day a week !!! Never have i seen su...

Extremely Disappointed – Long-Time User Ignored and Let Down

Extremely Disappointed – Long-Time User Ignored and Let Down. After over 20 years of loyalty to PokerStars, I’m compelled to speak out due to ongoing and worsening issues that have made the platform nearly unusable — and the lack of response from support has made it even more frustrating. The softwa...

Took my money then closed my account…

Took my money then closed my account…. Took my money then closed my account and now can’t get my money back

Frozen account : Avoid PokerStars – Untrustworthy and Unfair Treatment

Frozen account : Avoid PokerStars – Untrustworthy and Unfair Treatment. I created a PokerStars account and immediately ran into technical issues. The confirmation code they sent to my email didn’t work. After multiple failed attempts and a lot of frustration, I finally managed to confirm the account...

Scammers

Scammers. Eating money, nothing in return. Stay away.

Deposit was very easy

Deposit was very easy, They accepted my money 50 euros within seconds. The we entered the verification of my identity. This is where all the problems started. 1. Unable to verify Gov Docs in France 2 Unable to confirm address 3. Please reply to email which we did. Then message email no longer...

Froze my account

Froze my account after freezing my acocunt due to a negative balance i instantly deposited so it wouldnt cause an issue only for them to then leave my account frozen and they wont answer emails asking me to use the support but never get transfered to a human even after 2 hours

Withdrawing money impossible because of KYC hell

Withdrawing money impossible because of KYC hell. When I tried to withdraw my money, they asked for KYC again and I've been in an account verification loop since. I've submitted my document many times over on the website, over email and through their 3rd party KYC partner but my account is still not...

Just scam

Just scam, slot never drop bonus and a soon u start winning connections get slot refresh the page and magically start losing append few times