User Reviews

Thieves

Thieves . Refused paying my winnings, asking me to verify my autodeposit profile, sent them all the documents I got from my online banking, yet they refused paying This site is a scam. Guy avoid them. Playing here is wasting your money

Predatory UK T&Cs on glitches

UK site forced me to accept new terms and conditions before logging in. T&Cs state if you win on any slot and they decide there was a glitch they will not pay out. Consumer is fully liable.

5K euro win 10 day verification

Account restricted after a 5000 euro win. Took 10 days to complete enhanced verification. Eventually paid but the stress was not worth it. They should verify upfront not after you win.

Declined twice phone fixed it

Withdrawal was declined twice for no clear reason. Had to call phone support which actually resolved it same day. Phone support is better than live chat here.

Month long verification ordeal

Verification took over a month. Sent documents three times. Each time told something was wrong — photo too blurry, name not matching, address format wrong. Eventually resolved but terrible process.

Limited after consistent wins

Account limited after winning consistently on sports. Classic limiting policy. They want losers not winners. Casino side is actually decent though with good game selection.

Mediocre promotions high wagering

Promotions are mediocre compared to competitors. Welcome bonus exists but wagering requirements are on the higher side. Existing player offers are rare.

2 week delay verified account

Withdrawal delayed for 2 weeks with no explanation. Documents were already verified from previous withdrawals. Support says processing but nothing happens.

MGM acquisition ruined promos

Since MGM acquired LeoVegas the promotions have gotten noticeably worse. Used to be one of the most generous casinos for existing players. Now bonuses are rare and wagering requirements have increased.

Script readers no decisions

Customer support available but not helpful. They read from scripts and cannot make any decisions. Every issue gets escalated and then you wait days for email response.

500 in 15 best win

Slots are incredibly tight. Played through 500 pounds and best single win was 15 pounds. The free spins from promotions always land on minimum payouts. Not worth the time.

Review triggered by win

Won a decent amount and suddenly account under review. Verification that took 5 minutes to deposit now takes weeks to withdraw. Classic pattern across all these sites.

Withdrawal reversed after completion

Absolute joke. Deposited and withdrew 125 pounds on 4th March. Processing complete. Then after 6-7 emails they said something had gone wrong and withdrew the 125 back from me.

All slots rigged constant errors

Every single slot rigged. Non-stop games catching errors and interruption during play. RTP non-existent. Bunch of criminals under cover.

Paid status but nothing received

Withdrawal says paid since Dec 17. Have received no emails, nothing. Was apparently paid after changing payment method. Been months with zero communication. Starting to think it is gone.

$3K CAD held repeated requests

Delayed $3,000 CAD withdrawal initiated January 14th. Despite providing all documents including statements and card verification. Repeated requests to prove card ownership. Unreasonable for loyal customer.

South Africa exploitation

South Africa customers being taken advantage of. They sponsor all kinds of sports at our expense. Take millions from us and give nothing back. Flawed gambling laws let them operate unchecked.

Over an hour generic responses

Customer service is non-existent. Taken over an hour to speak to actual person. After that was sent generic jargon copied and pasted. Automated responses pretending to be human agents.

Account locked after winning bet

Placed a bet which won. They locked my account. Sent all documents 3 weeks ago. Heard nothing. Sent 2 follow-up emails both ignored. Absolutely disgusting.

Balance disappeared 15 emails

Absolutely terrible company. After emailing 15 times regarding my balance that just disappeared. Free spins do not pay out, games do not pay out, customer service does not reply. Any money you put in is gone.

690 pounds held refusing process

Refusing to withdraw my money. Initiated 2 withdrawals totaling 690 pounds on July 4th and they refuse to process. Have sent loads of documents. Not my first withdrawal — they have everything.

Site crashes before matches

Just before matches the site crashes. Coincidentally after matches everything is fine. Avoid Unibet. Worst app in the world.

Roulette bets restricted

Worst online casino for roulette. Most bets are not permitted. Only what suits them. All other online casinos allow the bets that are not permitted on Unibet. Ridiculous restrictions.

30 min hold times no bonus

No bonus even though I met all requirements. Hold time to speak to live help consistently over 30 minutes. Either one person working there or hundreds experiencing problems daily.

191K SEK held verification delays

After winning 191,000 SEK withdrawal delayed over a week due to verification. Submitted documents multiple times. Account now frozen, cannot deposit or withdraw. Causing lot of stress.