User Reviews

Casino.guru Safety Index 6/10

Casino.guru Safety Index: 6/10. Independent assessment based on T&C analysis, complaint history, estimated revenue, and regulatory standing.

Casino.guru Safety Index 6/10

Casino.guru Safety Index: 6/10. Independent assessment based on T&C analysis, complaint history, estimated revenue, and regulatory standing.

Resolved complaint

resolved, and the complaint was closed.

Resolved complaint

resolved after the player confirmed that her issue had been addressed. We closed the case following her confirmation of resolution and offered continued support for any future issues.

Resolved complaint

resolved when the player received his winnings after a verification check, which took time due to the high volume of withdrawal requests. The Complaints Team marked the complaint as resolved and appreciated the player's cooperation.

Had some Trimble withdrawal money oh my…

Had some Trimble withdrawal money oh my…. Had some Trimble withdrawal money oh my god not helping me atall they weren’t I eventually got paid after making me add more money on 3 occasions saying they can’t withdraw to certain cards but then withdrawal partly to them cards very confusing thanks for m...

#baffiling

#baffiling. I have not played it abut I’m sure it riverting 🤨

Casumo do not want to pay withdrawal ! (but have since original post)

Casumo do not want to pay withdrawal ! (but have since original post). Had I read reviews on here prior to making a wager on Casumo , I would NEVER have done so . I thought I had been lucky winning 4x my initial deposit - NO SUCH LUCK !! I requested the withdrawal on 12th Nov . No funds received . I...

Been with them I don't know how long..

Been with them I don't know how long... Never won big.. but when I did win go straight into my account.. now I win 300 they want to id me why didn't u do that in the first place... So if you look every comment off jeffory so I am going wait for mine.. and I had too lovely customer service then this ...

Difficult to find things

Difficult to find things. Not the easiest site to navigate

Easy to play with good promotions

Easy to play with good promotions

Bright and informative site

Bright and informative site. A very clearly presented site. Lots of information. However, as a new member I find that placing multiple bets very difficult. Far too often, my first selection appears on the single bet page and I cannot progress to further selections. The option for multiple selection ...

What as happened to the racecard…

What as happened to the racecard…. What as happened to the racecard displays recently, showing with no Form figures Trainer and Jockey names and lack of watch race option. THIS HAS OCCURRED FREQUENTLY IN THE LAST COUPLE OF WEEKS.

Not the best.

Not the best.. Have had several incidents recently where I cannot place a bet, the app just says there’s a problem. Other times the race card will only show the horses name and the odds and no other details. Other suppliers offer better odds and more extra place races. Seriously, the site isn’t the ...

The website is antiquated and the early…

The website is antiquated and the early…. The website is antiquated and the early prices are miserly.

Doesn’t have biometric log on

Doesn’t have biometric log on

Not the best

Not the best . A confusing site not the easiest to navigate through the Horse racing section difficult to follow with no form and no BOG, lots of meaning less offer's

Put two bets of £10 and not received my…

Put two bets of £10 and not received my…. Put two bets of £10 and not received my £50 free bets

I had to wait 3/4 of an hour for online…

I had to wait 3/4 of an hour for online…. I had to wait 3/4 of an hour for online chat when it said 22min.

lingfield

lingfield. it's most frustrating having various form guides withheld every day...i know its a contractual issue but betfred needs to sort it snd fast because you will lose many customers to other sites

Takes a while for payouts and free spins

Takes a while for payouts and free spins. Completed a promotion and still haven't received the free spins. No way to track progress or anything

Being logged out while watching live…

Being logged out while watching live…. Being logged out while watching live commentary is poor.

Poor customer support

Poor customer support . Considering this is such a well known organisation, the standard of customer support is terrible. The working hours of the live chat facility is limited and if you try to email them directly (after spending a long time googling the email address), you eventually receive a re...

Misunderstood and didn't receive spins…

Misunderstood and didn't receive spins…. Games are great website and app are awesome, customer service is good but the sign up promotion for games misunderstood and didn't receive the 200 spins even though I did everything apart from deposit within 30ndays thought it was deposit within 30 days of ...

Put the jockey s and trainers in the…

Put the jockey s and trainers in the…. Put the jockey s and trainers in the race card not just blank