User Reviews

Was playing Blackjack and wagered £85

Was playing Blackjack and wagered £85. It accepted my wager and then a safer gaming message appeared on the screen with a countdown clock of 2 mins before I could clear it. I couldn’t play my Blackjack game and take action on the play and I lost my wager. I have complained and been waiting over 3 da...

I just went through almost 3 months of…

I just went through almost 3 months of…. I just went through almost 3 months of waiting to have my SOW verified by AML. I finally received an email from AML that all has been verified and it’s been sent to payment team for and would received an email shortly with issued payment. However it has now b...

If u win big they put it in error and…

If u win big they put it in error and…. If u win big they put it in error and couldn't even trace it on the game history lol. Scam!!!

I think it's a scam

I think it's a scam . Highly dont recommend anybody to this site as they as greedy they would rather take the actually give back bonuses or anything and meant to be a loyal member and can't get over the cash we put on highly recommend this site to be closed down as it's a low rating and very rude st...

Won't payout.

Won't payout.. Placed £10 via PayPal as usual. 2nd August played games then after 1 hour 4 minutes was £10 up so tried to withdraw. They want id so uploaded driving licence . They now want upload of my bank statement showing account and address details and both sides of my bank card also my PayPal ...

Restrictions on my account like I’m…

Restrictions on my account like I’m…. Restrictions on my account like I’m doing something wrong and been taking really long time to resolve e

You’ll be hard pressed to find a worse…

You’ll be hard pressed to find a worse…. You’ll be hard pressed to find a worse casino out there . Join and they freeze your account You get fully verified the account is still frozen You email them they don’t respond . Honestly how the UKGC allow them to operate this way is terrible Ended up aski...

Some good games on the site

Some good games on the site. They load well but my concern is that you can deposit using your debit card but they want your sort code before you can withdraw anything. Although I look at terms and conditions. I didn't see that mentioned. It's only when you try to withdraw that you become aware of it...

dear casumo i just wanna ask why my…

dear casumo i just wanna ask why my…. dear casumo i just wanna ask why my withdrawal still pending its been 18 hours since i withdraw my winnigs and i use apple pay as withdraw method please help!

Signed up then closed my account without using it

Signed up then closed my account without using it. This is the most time wasting booker of them all, I signed up to be asked to verify my account then looking at their request as proof of address they want utility bills and I don't pay for them . So they won't accept bank statements as proof of addr...

Terrible customer experience

Terrible customer experience . Disappointed doesn't come close! Truly the worst customer service I've ever experienced, I wouldn't recommend.

Game malfunctioned while placing bet

Game malfunctioned while placing bet . Been over 24 hours since i was on my account I was on live casino (roulette )at the time the game malfunctioned survey appeared leaving me no way to close it and my full balance off £1250 was placed First time this has happened however I am fully convinced t...

Can have any helpline no.

Can have any helpline no. I am waiting my withdrawal money nd no one helping from the website and helpline no…

Awfull scamming sight stay clear!!!

Awfull scamming sight stay clear!!!. Awfull scamming sight took mine and my husbands deposits no problem when It comes to withdrawing what a nightmare sent everything form of id even selfie with my passport witch is ridiculous still haven't sent my winnings am now going to start legal proceedings

SCAM Casino, No communication, Stole my Money

SCAM Casino, No communication, Stole my Money. It has been more than 4 weeks since live casino malfunctioned on Casumo's site, taking £4000 GBP from my account. In that time, I have had absolutely ZERO communication from their team even though it is crystal clear what happened. I WOULD NOT recommend...

Awful site

Awful site, I've stopped going on there, not one bonus in the whole of my deposits yet other sites you frequently get bonuses on the same game.

I have been waiting for winnings since…

I have been waiting for winnings since…. I have been waiting for winnings since Saturday I had 3 payments £400 £400 £200 they all say that I have successfully withdrawn them but yet I have only received one £400 , live chat are no help just tell me it’s on its way and not to worry😆 I don’t understa...

They are withholding my withdrawal

They are withholding my withdrawal

AVOID AT ALL COSTS!!

AVOID AT ALL COSTS!!. All was fine until I went to withdraw my winnings. The site is a scam and after reading the other reviews on here I can see my experience is the normal with this site. I was allowed to deposit, no problem at all….. nearly £300. I had some wins and last week when I made a withdr...

Can’t do zero

Can’t do zero. Won a fair amount on baccarat and cashed out a bit and then the banned me from playing Baccarat saying it was a senior management decision

Terrible site

Terrible site, arrogant customer support and manipulated low paying RTP games. Do not join as much better sites about

Requested to reopen my account after a…

Requested to reopen my account after a…. Requested to reopen my account after a self exclusion of 6 years. Took them about 3 weeks to finally decide they wouldn't even though I provided them with relevant documentation. Told them this kind of decision could have been made in a way shorter amount of ...

Will not let me withdraw winnings

Will not let me withdraw winnings. I won a grand and they put the withdrawal on hold until I sent my verification identification in.(which has been sent) I have been emailing them for weeks now and all I get back is,. , We will reply within 72 hrs.. WHICH THEY DON'T!! I am now starting legal procee...

Incredibly rude customer service - Sam

Incredibly rude customer service - Sam . I was a big fan of casumo, loved the website and the game selection, but I was really disappointed and put off by their customer service, initially they were great and so helpful, sarah specifically (hence not giving 1 star only), i'd made a withdrawal and it...

Over time I grew to enjoy casumo

Over time I grew to enjoy casumo, the website was fresh and the bonuses kept coming, I would frequently be added bonus money to remain active and then was told to continue depositing amd come back for a new review to see if anything can be added. Nothing was added amd deposits were taken, it’s this...