User Reviews

Resolved complaint

resolved by clarifying that the cashback promotion required the player to activate Email/SMS communication at registration, which the player had not done. The player acknowledged this but remained dissatisfied and chose to self-exclude from the casino, so no further assistance was provided.

Give me my withdrawal already

Give me my withdrawal already

I like it

I like it , the only thing annoying is how long it takes to withdraw funds.. still just pending .. bet365 sends an etransfer like emediatly

Restrictions were put on my account

Restrictions were put on my account and I couldn't wager over $25 after I won only a few bets in a row. I guess LeoVegas only likes it when you lose but frawn on winners

I actually liked everything about Leovegas Untill.

I actually liked everything about Leovegas Untill.. I actually liked everything about leovegas, until the winning started Happening then treatment done a complete turn around, bonuses stopped, no recognition of Loyalty. Currently have a bit of a dispute In question with the back office, made a DSA ...

Honest Feedback

Honest Feedback . Great customer service representatives, especially the gentleman named Mark, fast, efficient and very helpful. I like the bonuses but it takes you out of the jackpot winnings. The payouts are minimal on normal spins and you have to play a substantial amount to get free spins it t...

we can not marked our favorite game

we can not marked our favorite game

Withdrawal times could use some work

Withdrawal times could use some work. Withdrawal methods and times are poor. Needs improvement.

the games are amazing I just wish the…

the games are amazing I just wish the…. the games are amazing I just wish the money got sent to my account faster

Great website with great casino game…

Great website with great casino game…. Great website with great casino game variety. Easy, quick and wonderful customer service experience. I would give 5 star if the withdrawal process and speed wasn’t so bad.

Unhelpful support team

Unhelpful support team. Generally trustworthy site however I find 'help' are not really helpful generally if something goes wrong and seem to write from a script. Usually don't mind however they recently barred me from receiving any offers without any real explanation as to why or any time-frame giv...

Easy to use the bonus abit boring…

Easy to use the bonus abit boring…. Easy to use the bonus abit boring otherwise good site

The rewards program

The rewards program. It only serves high rollers. I bet low because I don't have a lot of money. In fact I would appreciate if you gave me some dollars so I can increase my betting volume.

I think you need tô offer more mtt…

I think you need tô offer more mtt…. I think you need tô offer more mtt options. Regulars and ko. Also the mobile Android app needs improvement. Also the rewards system needs improvement.

The system of odds is terrible and slow…

The system of odds is terrible and slow…. The system of odds is terrible and slow software

As far as playing on the game. It is now only play money for the U.S. but that i

As far as playing on the game. It is now only play money for the U.S. but that is okay for me because I only ever did use the play money feature. I like the playing of the game, I re-installed it after a few years of not playing it. Now it is more relaxed and there is not so many players that raise ...

Casino.guru Safety Index 6/10

Casino.guru Safety Index: 6/10. Independent assessment based on T&C analysis, complaint history, estimated revenue, and regulatory standing.

Resolved complaint

resolved after the player confirmed the matter had been addressed.

Resolved complaint

resolved, the complaint was formally closed as resolved in our system.

Resolved complaint

resolved. The player confirmed satisfaction with the resolution, and the case was closed by the team.

They did not answer me during 10 days about my bet and after blocked my account,

They did not answer me during 10 days about my bet and after blocked my account, but returned money.

An absolutely legit sport betting provider. Not my favorite though and I persona

An absolutely legit sport betting provider. Not my favorite though and I personally prefer MyBet and Bwin but I have never had any issues with Bet365. The interface looks a little unclear and confusing. That's why I don't use it that often. Long story short: Legit and honest provider!

Easy to use website but the odds are only average and the stake limits very low

Easy to use website but the odds are only average and the stake limits very low

Casino.guru Safety Index 6/10

Casino.guru Safety Index: 6/10. Independent assessment based on T&C analysis, complaint history, estimated revenue, and regulatory standing.

Resolved complaint

resolved after the player confirmed that his account was fully verified and that he had been informed of alternative withdrawal methods, which he could not use. The complaint was marked as resolved in the system, and the player was encouraged to reach out for any future issues.