User Reviews

Casino.guru Safety Index 6/10

Casino.guru Safety Index: 6/10. Independent assessment based on T&C analysis, complaint history, estimated revenue, and regulatory standing.

Resolved complaint

resolved/clarified or not. The player retained the option to reopen the original complaint should any new developments arise. This specific case will now be permanently closed.

Resolved complaint

resolved, and the player confirmed the resolution, allowing the complaint to be marked as 'Resolved' in the system.

Resolved complaint

resolved, and all the money had been returned to him. The Complaints Team marked the complaint as 'resolved' in their system and expressed appreciation for his cooperation.

Resolved complaint

rejected, and he did not receive any follow-up communication. His account was eventually unblocked, and the casino successfully paid out his winnings. The issue was resolved satisfactorily, and the player expressed gratitude for the assistance he received.

Bwin is racism

Bwin is racism. My account was ok and they let me play until i lost 171,000£. Bwin set me auto exclusion for 6 month and when i come back they set me another 6 month self exclusion!

I enjoyed my experience there

I enjoyed my experience there. Can't complain much. Very big variety of euro-vision song contest bets, which is my main area of interest.

All the service are good but they have…

All the service are good but they have…. All the service are good but they have to hire more customer service team they are so busy and it takes more time to reply. As a customer we want fast reply and solution which I haven’t seen here in William hill.

Disappointed in asembblem my coins a…

Disappointed in asembblem my coins a…. Disappointed in asembblem my coins a full to the brim spent quite a bit on this game and will not give me a brop has the feacher been turned off ?

Casino.guru Safety Index 6/10

Casino.guru Safety Index: 6/10. Independent assessment based on T&C analysis, complaint history, estimated revenue, and regulatory standing.

Casino.guru Safety Index 6/10

Casino.guru Safety Index: 6/10. Independent assessment based on T&C analysis, complaint history, estimated revenue, and regulatory standing.

I can’t play the slot battles and a lot…

I can’t play the slot battles and a lot…. I can’t play the slot battles and a lot of the time when I win free spins on the wheel of jackpots they disappear and I have to go to live chat and spend like 20-30 mins getting them put on a different game

Boring.

Boring.. Slow, predictable and frankly quite boring. Not played on the site for years but recently gave it another try. Played the last approx 4 hours on games in the casino with 0 bonuses. Few side bonuses to give 10x etc. I'll stick to crypto casinos. Bonuses actually pay money sometimes and d...

I love video slots site

I love video slots site. Never had problems until now. I don’t normally leave a review on anything but I waited too long and decided to put my frustration on here. It been 20 days now!! Still waiting for my £200. Have heard nothing. No email. No help. I withdrew £200 into my closed bank account acc...

100's of spins on Big Bass Vegas Double…

100's of spins on Big Bass Vegas Double…. 100's of spins on Big Bass Vegas Double Down, not one Scatter. Often saw 2 fish, then the last one needed for the feature always lurched out the bottom of the play window. How they can this 'random' is beyond me. Playing on other platforms works way better w...

At first was getting frustrated with…

At first was getting frustrated with…. At first was getting frustrated with the automated assistant. Took between 20-30mins before was referred to support person. The support person took less than 10mins to rectify the problem.

Customer service is brilliant but it’s…

Customer service is brilliant but it’s…. Customer service is brilliant by Adele

Casino.guru Safety Index 6/10

Casino.guru Safety Index: 6/10. Independent assessment based on T&C analysis, complaint history, estimated revenue, and regulatory standing.

Resolved complaint

resolved by rejecting the complaint due to the player's lack of response to the team's requests for clarification and additional information, which had prevented further investigation.

Resolved complaint

resolved when the casino paid her claim in full. The complaint was marked as 'resolved' in their system.

Resolved complaint

resolved when the player successfully received her funds through MuchBetter after several months of attempts.

Had a few small wins upped stake no…

Had a few small wins upped stake no…. Had a few small wins upped stake no wins at all bonuses a no show. Don't even look for the jackpots they drop in but.you never get the lightning.to.collect them Normally a.good site with good variety of games but almost impossible.to build up enough to withdraw...

Casino.guru Safety Index 6/10

Casino.guru Safety Index: 6/10. Independent assessment based on T&C analysis, complaint history, estimated revenue, and regulatory standing.

Resolved complaint

resolved by the player, and we confirmed that the issue had been addressed to his satisfaction. We closed the case in our system following his confirmation. Our support remained available for any future concerns.

Resolved complaint

resolved, which led to the complaint being closed.