User Reviews

Great online casino but also infuriating, and poor customer support.

Great online casino but also infuriating, and poor customer support. . This online casino/app is so infuriating. On the face of it, there is everything one would expect such as good game selections, wide variety of easy to use payment methods, good promotions etc. Sadly, the customer support is ho...

Resolved complaint

resolved, which led to the complaint being closed.

Resolved complaint

resolved by the player, and we confirmed that the issue had been addressed to his satisfaction. We closed the case in our system following his confirmation. Our support remained available for any future concerns.

Casino.guru Safety Index 6/10

Casino.guru Safety Index: 6/10. Independent assessment based on T&C analysis, complaint history, estimated revenue, and regulatory standing.

Never had an issue with them so far but…

Never had an issue with them so far but…. Never had an issue with them so far but I'm not a heavy gambler .. but there is so much on the site it freezes . The whole lay out leaves much to be desired ,and dont use their site if your eyesight isnt 20/20... everything is sooo small .I have big fingers ...

I have given 3 stars the betting side…

I have given 3 stars the betting side…. I have given 3 stars the betting side of it superb Great odds good variety and cash outs... Fast payment as well into bank. The casino side of it is the opposite.. No bonuses will win the odd 3 pounds after 3 pounds spun. But eventually will give you nothing....

Easy to use the bonus abit boring…

Easy to use the bonus abit boring…. Easy to use the bonus abit boring otherwise good site

Long time customer but no rewards

Long time customer but no rewards. Been with these for a few years good app but lousy for rewarding customers with offers for bets. Had no offers for a long time yes have free game to win spins but that is laughable. If want to keep customers try giving better offers or free bets more regular. Ot...

Bet(ing suspended)365

Bet(ing suspended)365. Now and then they have betting in running. Usually the have betting suspended. Should rename the firm Bet(ting suspended)365

I have been a customer for a long time

I have been a customer for a long time. They appear to be strong on technology. However, they continue to show higher odds on website as compared to when you try to place a bet. eg today Placed a bet on odds showing 100/30 but as soon as I selected it , the odds dropped to 3/1 . I understand the odd...

when the app is working its great but…

when the app is working its great but…. when the app is working its great but massive tech issues. Ive placed multiple bets exceeding 8k and some for 5k and the app completely closes down. I will try opening it up and the actual game is GONE? I have taken screen shots and tried to cash out but there...

Good sportsbook, despite technical difficulties

Good sportsbook, despite technical difficulties. I largely enjoy using this book, they have the best interface of any of the many sportsbooks that I've used. It's very easy to place wagers. They always payout pretty fast and the promo offers are pretty decent too. I like their cash out option as the...

Still responsible for myself where's the restrictions

Still responsible for myself where's the restrictions?. Could not believe these sites still expect serious gamblers to set there own limits,,I could av lost everything if not for my own restraint,!it's a joke 🤔 😕

Very glitchy unstable website

Very glitchy unstable website.Not good…. Very glitchy unstable website.Not good when playing a game when I've spent 50% off my balance comes up error then takes me to home page which therefore means the games reset. I myself being an ex employee of a a bookmakers knows this is not right and should n...

I would say this is the best sport…

I would say this is the best sport…. I would say this is the best sport company right now, I personally love the horse racing and soccer team. Though the website might seem hard to navigate at first, but it gets easier with them. It would be much better if the app is worked on for easier and better ...

I played pokerstars for a long time

I played pokerstars for a long time, but I want to tell about their support service. This is awful!! really. What's wrong?

24 hours policy is awful

24 hours policy is awful. Just for the record, once you deposit you can't withdraw for another 24 hours. Don't like this policy as it is made for you to lose your money

I really enjoy this site but please…

I really enjoy this site but please…. I really enjoy this site but please please fix the errors as every time I play it’s saying communication error. Will soon stop playing as it’s getting annoying

In my opinion it's the best looking…

In my opinion it's the best looking…. In my opinion it's the best looking online casino on the Net with great animations and sound effects. Would be great if you where awarded chests, poker tournament tickets or points for playing. The Stacks ongoing promotion is not very good.

There’s some good things about…

There’s some good things about…. There’s some good things about pokerstars. I’ve often been rewarded £5 bonus even £10 on multiple occasions but I’ve lost some money on here! On video poker I’m now broke but after playing video poker at GG you definitely feel more at peace playing as it just feels l...

I have been a poker star customer since…

I have been a poker star customer since…. I have been a poker star customer since 2011. aceros that for some time back reply from support was able to get 24-72 time.now pokerstars supports not responding for several weeks or also not responding at all and ignoring you..My account was fully verified ...

Not sure what all the bad stars and…

Not sure what all the bad stars and…. Not sure what all the bad stars and reviews are for but my personal experience with this casino has been fantastic. They may not have all the casino games i like which would be nice to see such as kronos, zeus, rugby star, lucky leprechaun etc. but what games th...

Hi there

Hi there. I was just wondering with you guys going into liquidation and everything, if you’re still going to give your loyal clients any chance of any big wins at all? Or should I just deactivate my account rn? I apologise for bringing this up on here but there is no other way of getting in touch.

The highest RTP's are not running on…

The highest RTP's are not running on…. The highest RTP's are not running on the slots! That's the worst offender for me...when slots have reduced versions that decimimate a players balance to force more deposits (Sickening practice). Far too many casinos (90% of them) many have went down the road o...

I completed the challenge but did not…

I completed the challenge but did not…. I completed the challenge but did not get the snowman throwable. I now have the throwable as requested, Thank you