User Reviews

They misplaced their odds at 2.62

They misplaced their odds at 2.62, so I staked £34 to win £89 then a day later, they limited me and changed the odd to 1.18 so the winning was only £40, so they took £49 off me , what a joke.

7 days playing the same slot with no…

7 days playing the same slot with no…. 7 days playing the same slot with no bonus absolutely rigged this site its a fraudulent site and im reporting this to the Gambling Commission this is shocking and the fact they can get away with this makes me sick

DISGRACEFUL TREATMENT, ANY EXCUSE NOT TO PAYOUT

DISGRACEFUL TREATMENT, ANY EXCUSE NOT TO PAYOUT. placed a bet in running on 7.30 chelmsford,10 seconds into the race,took the 6/1they offered,and won £140,nearly 2 days later they debit my account and say they have voided the race as it had finished before i placed my bet,i found the time the race w...

Unresolved complaint

rejected as we couldn't assist the player in obtaining refunds.

Casino.guru Safety Index 6/10

Casino.guru Safety Index: 6/10. Independent assessment based on T&C analysis, complaint history, estimated revenue, and regulatory standing.

George was fab dealt with my problem…

George was fab dealt with my problem…. George was fab dealt with my problem quickly

I had a issue with free spins and spoke…

I had a issue with free spins and spoke…. I had a issue with free spins and spoke to Vanessa at customer services she was very helpful and credited it straight away.

Robbers

Robbers. Let you deposit , then lock your account , you can re deposit can’t play any games and can’t withdraw the money they’ve allowed you to deposit. So for a week now they have my money and won’t let me have it back.

I find that casino's will make it…

I find that casino's will make it…. I find that casino's will make it impossibly hard to get verified in order to withdraw a 'win'. I actually won and submitted the 4 things needed. All 4 were accepted first time in less than an hour? (wasn't paying attention). Then proceeded to withdraw the win to ...

01/10

01/10. Not feeling really nice for fan

Jakko great customer

Jakko great customer service

Disappointing so far

Disappointing so far. Just joined and after depositing like others was suddenly stopped from playing and wouldnt even let me withdraw. After some investigation on the site they were looking for verification. Sent the required documents via chat as it wouldnt let me upload to the site but was told th...

Edoardo was really fast and helpful!

Edoardo was really fast and helpful! Really good work!

Hi there this is big thanks from me to…

Hi there this is big thanks from me to…. Hi there this is big thanks from me to Niko the agent....his really helpfull super fast and really proffesional thanks videoslots casino for employing people like niko is

I never had problems with the…

I never had problems with the…. I never had problems with the withdrawal not even when I played with bonuses,once I wager the request wagering I received my money all the times not once ,and with the verification also I made in just two days because was Saturday so happy overall the RTP should be a ...

Daniel was incredibly helpful!

Daniel was incredibly helpful!

Sam sorted all me problems absolutely…

Sam sorted all me problems absolutely…. Sam sorted all me problems absolutely diamond

Brilliant customer service by Vanessa…

Brilliant customer service by Vanessa…. Brilliant customer service by Vanessa thank you for your help

Got great help

Got great help from Vanessa after an issue I had. So far Ive not had any issues aside from this but I had overlooked a little detail so all good.

Thank you I like to play my best slot…

Thank you I like to play my best slot…. Thank you I like to play my best slot game with Videoslots.

A friend of mine used two cards to…

A friend of mine used two cards to…. A friend of mine used two cards to deposit the money (his and his brpther's), and with small winnings, they were paid but when they won somehow a large amount, further dokumentation for verification was asked, and he sent all the requested documents but videoslo...

Vanessa was very nice and helpful

Vanessa was very nice and helpful

Problem solved in seconds

Problem solved in seconds. Jaakko was fast, efficient and very friendly. A pleasure to have as an agent to deal with my issue.

Hoping one day I actually win something

Hoping one day I actually win something . I've made quite a few deposits and so far its a 100% loss everytime but will make small deposits from now on and hope for a win worth while in the future but at this point I'm not hopeful

Support Agent Gaia was extremely…

Support Agent Gaia was extremely…. Support Agent Gaia was extremely helpful in sorting out my account. Thank you