User Reviews

Poor technology

Poor technology. Many in game restarts.

Have made several wagers/withdrawals.

Have made several wagers/withdrawals. Deposited £20 and won £100. Have tried to cash out and now they want verification of documents. Completed the verification but now I still haven’t received my winnings. Very frustrating and time consuming

awful experience regardless if u are a…

awful experience regardless if u are a…. awful experience regardless if u are a new or old customer experience support is a joke and is awful better off putting ur money in a wishing well, stay away

Why do you take people's money before…

Why do you take people's money before…. Only joined couple days ago and awful experience. These casinos are getting more criminal day by day. Sent documents which are fine other casinos accepted them .Just nosy your not seeing my private bank account i sent you my business bank account other documen...

Absolutely SCAM company...Please…

Absolutely SCAM company...Please…. Absolutely SCAM company...Please everyone,if its the last thing you ever do stay away from this company!!!I was waiting for 50 free spins to appear after depositing the required amount only to be literally conned out of them!!Mike the customer service representativ...

Worst experience ever

Worst experience ever! I deposited £40 and got 50 free spins ,won absolutely nothing! had to close my account with them, never again I wud not recommend they are also not in the top ten best sites so please just stay away. Other complaints about not a single win in reviews as well Same automated ...

Was playing Blackjack and wagered £85

Was playing Blackjack and wagered £85. It accepted my wager and then a safer gaming message appeared on the screen with a countdown clock of 2 mins before I could clear it. I couldn’t play my Blackjack game and take action on the play and I lost my wager. I have complained and been waiting over 3 da...

I love it

I love it, it's not jus eating my money I'm active receiving winnings money back. 3 days an I'm addiction lol

I just went through almost 3 months of…

I just went through almost 3 months of…. I just went through almost 3 months of waiting to have my SOW verified by AML. I finally received an email from AML that all has been verified and it’s been sent to payment team for and would received an email shortly with issued payment. However it has now b...

If u win big they put it in error and…

If u win big they put it in error and…. If u win big they put it in error and couldn't even trace it on the game history lol. Scam!!!

I think it's a scam

I think it's a scam . Highly dont recommend anybody to this site as they as greedy they would rather take the actually give back bonuses or anything and meant to be a loyal member and can't get over the cash we put on highly recommend this site to be closed down as it's a low rating and very rude st...

Won't payout.

Won't payout.. Placed £10 via PayPal as usual. 2nd August played games then after 1 hour 4 minutes was £10 up so tried to withdraw. They want id so uploaded driving licence . They now want upload of my bank statement showing account and address details and both sides of my bank card also my PayPal ...

Restrictions on my account like I’m…

Restrictions on my account like I’m…. Restrictions on my account like I’m doing something wrong and been taking really long time to resolve e

You’ll be hard pressed to find a worse…

You’ll be hard pressed to find a worse…. You’ll be hard pressed to find a worse casino out there . Join and they freeze your account You get fully verified the account is still frozen You email them they don’t respond . Honestly how the UKGC allow them to operate this way is terrible Ended up aski...

Some good games on the site

Some good games on the site. They load well but my concern is that you can deposit using your debit card but they want your sort code before you can withdraw anything. Although I look at terms and conditions. I didn't see that mentioned. It's only when you try to withdraw that you become aware of it...

Excellent

Excellent, won £4998 pounds withdraw was in my PayPal account within 15 minutes amazing can't fault them .

dear casumo i just wanna ask why my…

dear casumo i just wanna ask why my…. dear casumo i just wanna ask why my withdrawal still pending its been 18 hours since i withdraw my winnigs and i use apple pay as withdraw method please help!

Signed up then closed my account without using it

Signed up then closed my account without using it. This is the most time wasting booker of them all, I signed up to be asked to verify my account then looking at their request as proof of address they want utility bills and I don't pay for them . So they won't accept bank statements as proof of addr...

Terrible customer experience

Terrible customer experience . Disappointed doesn't come close! Truly the worst customer service I've ever experienced, I wouldn't recommend.

Game malfunctioned while placing bet

Game malfunctioned while placing bet . Been over 24 hours since i was on my account I was on live casino (roulette )at the time the game malfunctioned survey appeared leaving me no way to close it and my full balance off £1250 was placed First time this has happened however I am fully convinced t...

Can have any helpline no.

Can have any helpline no. I am waiting my withdrawal money nd no one helping from the website and helpline no…

Awfull scamming sight stay clear!!!

Awfull scamming sight stay clear!!!. Awfull scamming sight took mine and my husbands deposits no problem when It comes to withdrawing what a nightmare sent everything form of id even selfie with my passport witch is ridiculous still haven't sent my winnings am now going to start legal proceedings

SCAM Casino, No communication, Stole my Money

SCAM Casino, No communication, Stole my Money. It has been more than 4 weeks since live casino malfunctioned on Casumo's site, taking £4000 GBP from my account. In that time, I have had absolutely ZERO communication from their team even though it is crystal clear what happened. I WOULD NOT recommend...

Awful site

Awful site, I've stopped going on there, not one bonus in the whole of my deposits yet other sites you frequently get bonuses on the same game.

I have been waiting for winnings since…

I have been waiting for winnings since…. I have been waiting for winnings since Saturday I had 3 payments £400 £400 £200 they all say that I have successfully withdrawn them but yet I have only received one £400 , live chat are no help just tell me it’s on its way and not to worry😆 I don’t understa...